Словарь синонимов английского языка - surly

(adj) unpleasant, rude, crusty, cantankerous, curmudgeonly, churlish, crabby, crabbed, choleric, splenetic, dyspeptic, bilious, temperamental, cross, crotchety, grouchy, grumpy, bearish, testy, touchy, short-tempered, ill-tempered, bad-tempered, ill-natured, bad-natured, ill-humoured, peevish, quarrelsome, argumentative, obnoxious, uncivil, rough, obstreperous: I see no reason to shop where the cales staff are surly.